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#62827: "Callback error: ReferenceError: ga is not defined"

fixed: Bug foi corrigido

Sobre o que é este relatório?

website BGA

O que aconteceu ? Por favor escolha abaixo

Algo não funcionou corretamente durante o uso do site (não durante um jogo)

O que aconteceu ? Por favor escolha abaixo

Algo não funcionou corretamente durante o uso do site (não durante um jogo)

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#	Status	Votes	Game	Type	Title	Last update

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Histórico do relatório

14 Apr 2022 18:01 • Jeronimo66 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:

systematique

Relancer le navigateur, ctrl+f5 ne change rien.

14 Apr 2022 18:09 • VKV FR • Bug não foi reproduzido pela equipa de desenvolvimento ainda:

This error is visible on Firefox 99.0.1 on Windows 10. Several users report it on the global chat.
The error is not visible on the BGA android app, and also not visible on Firefox on Android.

14 Apr 2022 19:36 • USDescartes • Bug não foi reproduzido pela equipa de desenvolvimento ainda:

Mac OS 10.14.6, Firefox 99.0.1

Just updated Firefox before this began happening, so it is likely a problem with BGA and Firefox 99.0.1.

14 Apr 2022 19:47 • Een • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Did you try clearing your browser cache? Does that solve the issue?

14 Apr 2022 20:30 • Meeplelowda • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Clearing cookies and cache made it worse. Once I did that I could not even log in with a normal window. I have to log in from a Chrome Incognito window now. I don't have adblockers.

14 Apr 2022 20:35 • USDescartes • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Yes, cache cleared, history cleared, logged out of bga, restarted browser. Issue persists.

14 Apr 2022 20:36 • USDescartes • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Sorry -- one more thing. Game invitations are not showing up, and the circle with my avatar/table list is missing.

14 Apr 2022 20:38 • Thotorz • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Opera GX. same issue.

14 Apr 2022 20:40 • Thotorz • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

log in console :

dojo.js:1 Uncaught ReferenceError: ga is not defined
at Object.s (ly_metasite.js:1:543302)
at dojo.js:1:23212
at Object.<anonymous> (ly_metasite.js:1:544299)
at dojo.js:1:23212
at dojo.js:1:9653
at He (dojo.js:1:9723)
at dojo.js:1:9917
at Xe (dojo.js:1:9781)
at We (dojo.js:1:9855)
at r (dojo.js:1:11014)

14 Apr 2022 21:03 • Meeplelowda • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

In the network log I have noticed that there is a resource gtm.js that loads fine in Incognito and fails to load in a regular window.

14 Apr 2022 21:19 • Meeplelowda • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

It seemed relevant because it's trying to be called from en.boardgamearena.com/account and that's where the Login button is non-functional in the non-Incognito window.

14 Apr 2022 21:20 • USDescartes • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Ok, last info: on my table list page, there is no rotating hourglass denoting whose turn it is for any of the games.

14 Apr 2022 21:24 • teff71 • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Same on Firefox 99 + NoScript, with quite strict setting (I use it to not be tracked by Google/Facebook/Amazon/...).
If I allow one specific domain, "googletagmanager.com", it works, I can play and post this message.
I have only one tab in my browser, and before opening new tabs I will disconnect, disallow this domain and clean my browser: very annoying!

May be this domain has irregular problems, explaining problems for other players?

14 Apr 2022 21:28 • ExpendableEnsign • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Not caused by FIrefox being new. Same problem on Firefox 52.

14 Apr 2022 21:36 • 4ja • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Windows 10, Chrome v100.0

Clearing BGA cookies and logging back in seemed to work until I closed the tab and revisited BGA, which returned back to the error state.

I'm able to get to my games by going directly to boardgamearena.com/gameinprogress and selecting my games there (however, no current turns are displayed with hourglasses).

I am not able to see invites for new games.

14 Apr 2022 21:47 • jonathonjones • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

I am seeing this in Vivaldi 5.2.2623.26 (Stable channel) (x86_64)

F5 did not solve the problem, and it appears basically every time I switch pages.

14 Apr 2022 21:48 • Matt in the Hat • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

My situation is exactly like USDescartes' except I am using macOS 10.15.7 and Chrome 100, and did not update anything since the last time everything worked (last night).

Home page screen shot imgur.com/a/djcwfZR
Top menu bar is missing some right-hand-side stuff.

14 Apr 2022 21:48 • Estolfo • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

- The error does not appear on Microsoft Edge but only in Chrome (Chrome is up to date - Version 100.0.4896.88 (Official Build) 64-bit)
- BGA works for std new game but cannot see my personal profile and active game
- Navigating from this page, i can access my personal profile and my open game, but when clicking on the table summary error appear again. I can enter the game tough

14 Apr 2022 22:25 • Matt in the Hat • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Hm. The missing top-right icons (tables, friends online, avatar) ARE present on this bug page. Not on home or most other pages.

14 Apr 2022 22:35 • kereon • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

I have the same problem after Firefox update 99.0.1 today.
For the main part of the site, I cannot see the BGA main icon on the left, and my avatar, my current games and notifications. Intermitent bug depending on the page which is currently displayed.

14 Apr 2022 22:35 • Khayzhard • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

My situation is similar to the one of other posters :

- Windows 8.1
- Chrome version 100.0.4896.88 (Official Build) 64-bit
- I always clear all browsing data after logging out

Fortunately, a poster suggested me trying with private browsing, and it worked for me.
I also tried to deactivate my adblock (I use Avira) and it worked too with normal browsing.

14 Apr 2022 22:47 • SleeperService • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

The specific message I receive:
"Callback error: ReferenceError: Can't find variable: ga "

I don not see my avatar nor the list of "friends" upper right of screen. Am unable to Start a game I initiate, refresh does not help. Am using Safari v 15.0. Problem persists after computer restart.

14 Apr 2022 22:47 • kereon • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

When this error occurs on a page, I cannot see the global messages anymore.

14 Apr 2022 22:57 • Adyen • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

It's very strange, but somehow going to certain forums can "fix" the problem temporarily and show the top right stuff again (not the bug reporting one though), but refreshing somewhere else will trigger the "Callback error: ReferenceError: ga is not defined" thing again.

14 Apr 2022 23:13 • Gallea13 • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

j ai le meme probleme : cette annonce d erreur est visible tres souvent. Je n ai pas acces a mon profil, liste d ami et tout ce qui devrait apparaitre sur la droite de mon ecran en haur avec l icone de mon profil. Ma liste d ami est invisible aussi.
Je suis sur pc, avec windows 10

14 Apr 2022 23:33 • SayuriSwan • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

I have the same trouble: not able to access games (had to quit 2 without even having the option to see the game), not seeing my profile at all).
This notification is appearing each time I try to do something (refresh page, go on another page, clicking on any link)...
I just updated all my applications so they were in order and have Windows 11 since this morning.
Here's a screenshot of the message error just in case it might help your team out:
i.imgur.com/v5jkCUJ.jpg

14 Apr 2022 23:51 • SebusM • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Disparition de la partie à droite dans la barre avec l'avatar, les tables, ...
Rafraichissement et forcage donne l'erreur suivante :
Callback error: ReferenceError: ga is not defined lors que je clique sur connecter
Site oublier (cookies, data, ...) problème persiste toujours et du coup
Impossible de se logger, l'erreur apparait aussi.

Firefox 99.0.1 (64 bits) (mise à jour hier et problème apparu en même temps je dirai)
Windows 10 21H1

Pas de problème avec Edge ! Donc ce n'est pas au niveau du système ou de java.

14 Apr 2022 23:51 • vynulz • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Broken in Android App via Vivaldi 5.2

Same error message as others have noted. Also was broken in Vivaldi 5.2 on MacOS earlier today.

15 Apr 2022 00:08 • diart • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Seems to be in connection with the accept screen not showing up. I create a table and if it starts automatically i don't have to accept (though i have to click the "go to table" button as the start/accept game start page doesn't show) but if i join a table.... i have to shift to my mobile to accept table setup/game for it to start.

The BGA logo and profile, friends icon, and game tables icon all have disappeared.

15 Apr 2022 00:40 • Meeplelowda • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Some wrote about about googletagmanager.com and that may play a role. I wrote above that gtm.js will not load in in non-private windows.

The request initiator chain in the network log for the failed resource is:
en.boardgamearena.com/account > www.googletagmanager.com/gtm.js?id=[omitted]

15 Apr 2022 00:48 • Meeplelowda • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Screenshot of network log
imgur.com/OHNnmW0

15 Apr 2022 01:00 • Meeplelowda • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

And the culprit is [drumroll]: www.googletagmanager.com

Malwarebytes Brower Guard has Ad/Tracker protection enabled by default. With it enabled, the following domain is blocked: www.googletagmanager.com

15 Apr 2022 02:46 • Matt in the Hat • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Prompted by Khayzhard's entry above, I disabled AdBlock Pro for boardgamearena.com. That seems to have removed the symptoms.

15 Apr 2022 02:47 • Matt in the Hat • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

I take it back. I still get the Callback Error. But I do see the upper-right icons.

15 Apr 2022 04:10 • USDescartes • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

I tried allowing www.googletagmanager.com in uBlockOrigin, but while this brought back the upper-right icons for a page refresh or two, I was still getting the callback error... and the icons DID disappear again.

Next, I unblocked the bga website in the Disconnect extension of Firefox, and this has COMPLETELY fixed the issue, as far as I can tell.

15 Apr 2022 05:16 • nuttyturnip • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

I’m accessing the website via safari on an iPad. I don’t have any adblockers installed, but my pihole appears to be causing the error. When I switch to cellular data (i.e., no pihole), I don’t get the error.

15 Apr 2022 06:30 • Pentallion • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

same problem. Can't play.

15 Apr 2022 06:34 • Pentallion • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Callback error: Reference error: ga is not defined.

15 Apr 2022 08:38 • TimNaO • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Callback error: ReferenceError: ga is not defined

15 Apr 2022 08:42 • 92244934 • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

This happens every time I go to the lobby or someone's profile starting today.

15 Apr 2022 08:57 • paulpritchard • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

I have the same issue in Firefox on Linux.

Allowing googletagmanager appears to have partially resolved this.

I am no longer getting the callback error, although the top right icons on the page (games in progress, friends online status) keep intermittently vanishing. Refreshing the page brings these icons back

15 Apr 2022 09:04 • ThirdPlayer • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Same

My friend cant login
[LOG IN]button has no reaction.

I'm having this problem with various browsers

15 Apr 2022 09:21 • Een • A equipa de desenvolvimento pede mais informação para reproduzir o bug:

Thanks for all your feedback. It seems that a fraction of BGA users has some privacy features / extensions enabled causing issue with a dependency. We'll try a workaround today to prevent this issue from occurring.

15 Apr 2022 09:53 • Een • Bug confirmado pela equipa de desenvolvimento:

Workaround is in place. As we haven't been able to reproduce on our side (even when blocking the specified resource), could you help us by confirming that the issue is solved for you? (you might need to F5 or CTRL+F5, but no need to clear cookies)

15 Apr 2022 10:23 • Een • Bug foi corrigido:

Confirmed as fixed on the forum forum.boardgamearena.com/viewtopic.php?f=3&t=25237

15 Apr 2022 10:24 • kereon • Bug confirmado pela equipa de desenvolvimento:

I confirm that the problem is corrected for me. Things are better this morning and the site works fine as usual.
Thanks a lot for all.

15 Apr 2022 11:07 • SayuriSwan • Bug foi corrigido:

Confirm that the bug isn't appearing anymore on my end! Thanks for all your good work!

15 Apr 2022 11:42 • VKV FR • Bug foi corrigido:

Same here, it seems to work fine again (and I confirm that I have privacy extensions like Ghostery and AdBlocker Ultimate active in my browser).

15 Apr 2022 17:17 • Matt in the Hat • Bug foi corrigido:

Working again for me, macOS/Chrome/ABP.

15 Apr 2022 17:54 • jonob • Bug foi corrigido:

Solved on my end as well this morning!

15 Apr 2022 18:27 • dudi2 • Bug foi corrigido:

A friend of mine had the same problem yesterday using Opera. We could avoid it when switching "Tracker blockieren" (block trackers) in Preferences to "Off". Looks like google changes something on their pages (related to the support of login using google account on BGA?) that breaks many users who have any add blocker or tracking blocker active, even if they use an BGA-only account and not the "login via google account" feature.

It was reproducible before your workaround was implemented. The message already happend in private window before any login data was insered into the fields, meaning it is independent of the individual user accounts.

15 Apr 2022 19:50 • g0deater • Bug foi corrigido:

Workaround solved issue for me.

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#62827: "Callback error: ReferenceError: ga is not defined"

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