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#20206: "The game froze, the page was not responding"
Sobre o que é este relatório?
O que aconteceu ? Por favor escolha abaixo
Em certo ponto, não pude fazer NENHUMA ação de jogo. O jogo foi bloqueado e abandonado
Descrição detalhada
• Em que passo do jogo ocorre o problema(qual era a instrução corrente do jogo)?
My action wasn't registered and the page froze, the game stopped responding, refreshing the page resulted in a blank screen, the game would not load, tried accessing it from another device but same result. Probably your servers were down. Please resolve and return the -25 ELO penalty I get, that is unfair.• O que aconteceu quando tentou fazer essa ação de jogo (mensagem de erro, mensagem na barra de estado do jogo)?
Blank page when I refreshed the page, error that the page is not loading and is unresponsive• Qual navegador você está usando?
Google Chrome v83
Histórico do relatório
21 jul 2020 5:26 • headchick • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
On July 20,2020, playing 2 players Headchick and Crankybee, site would freeze after every move. Then it would give message the it was either updating game or connecting to server. Pieces would be placed on one player, but jump to a different spot. It would take two turns to correct. Pieces not aligned to correct match were left as acceptable by the board. Board sat for 7 minutes with each player given message that game was waiting for the other player. Timed out Crankybee by over 14 minutes, when game would not respond to his choices. Then would state waiting for Server to update. Checked our internet and we were strong at 5G with boost.
There was a graphic update to the game, which looks great, but if this is interfering with game play, it isn't good. Finally quit game when Crankybee totally froze in the game only for the 7 minutes. We really like this game, but waiting 4 minutes for a play makes it cumbersome.
Carcassonne Table 102557841
Quit game at:
Crankybee - Move 132 Progression 72%
Headchick - Move 134 Progression 73%
There was a graphic update to the game, which looks great, but if this is interfering with game play, it isn't good. Finally quit game when Crankybee totally froze in the game only for the 7 minutes. We really like this game, but waiting 4 minutes for a play makes it cumbersome.
Carcassonne Table 102557841
Quit game at:
Crankybee - Move 132 Progression 72%
Headchick - Move 134 Progression 73%
29 out 2020 22:20 • Bestwinnar • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
game was slow and became slower slower
That one player could not make a move.
we tried to help, did not f=refresh.
agreed to kick the player out.
that option did not work.
the whole game became stuck.
That one player could not make a move.
we tried to help, did not f=refresh.
agreed to kick the player out.
that option did not work.
the whole game became stuck.
30 jan 2021 22:12 • davide681 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
in all the tournaments I am playing, I have to constantly reload the page and that doesn't work either. it freezes and I can't complete the action
18 mar 2021 5:05 • DianaPiana • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Game kept getting slower and slower- it locked up and couldn't do anything. I was expelled because game was unresponsive
17 jul 2021 6:37 • Kerosenehat63 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
I was playing and one player had not played in awhile. He seemed to be lagging. Then it was my turn and I placed a tile but when I went to hit "confirm placement" it was frozen. I tried to refresh the screen several times and the game just seemed locked up. Eventually, the game returned and said I had taken too long and gave me a penalty. I checked my internet connection and it was fine. I tried to load BGA in another browser window, while the screen was locked and it would not load. There was definitely something wrong with your servers as my internet connection was fine. It's not fair that I was penalized. I had a perfect record before this.
21 jul 2021 21:29 • AAde • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
En pleine partie (coup 36 ) le jeu s'est bloqué sur un autre joueur et le temps ne se décomptait plus. J'avais l'impression que ce joueur avait un beug mais plus personne ne jouait et je n'avait plus aucun moyen de voir l'avancée du jeu . Je ne comprends pas pourquoi ma réputation a baissé alors que je ne pouvais plus jouer.
5 ago 2021 9:56 • lrplay • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Carcassonne ( 4. Aug 2021 23:14)
einfaches Spiel, Echtzeit, automatische Gegnerwahl
the same problem
einfaches Spiel, Echtzeit, automatische Gegnerwahl
the same problem
13 ago 2021 19:44 • boompjon • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Table #194021716
Move #23
Progression 14%
Had to refresh on every move. Finally timed out by opponent. Internet connection appearded to be working.
Move #23
Progression 14%
Had to refresh on every move. Finally timed out by opponent. Internet connection appearded to be working.
14 ago 2021 1:49 • boompjon • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Carcassonne (Aug 13th 2021 12:36). Game froze and had to be refreshed on every turn. I believe that my connection was fine. Evenutually booted and penalized.
13 set 2021 5:49 • edventurous • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
I was attempting to play the game on my iPad. I could not do any actions at all .
15 set 2021 7:58 • Plume25 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
partie 201920941: j'ai pris un pion de mon adversaire sur son chateau (couronne bleu), puis plus aucune commande possible. j'ai rafraichi avec F5 , le jeu ne revient pas, ça reste bloqué sur la page d'attente.
20 set 2021 8:00 • Dani9 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Id game #202524502
Game was unresposive, F5 did not rezolve the problem, The problem appears often but usually f5 works...now it took too long and i guess they kicked me from the game.
Game was unresposive, F5 did not rezolve the problem, The problem appears often but usually f5 works...now it took too long and i guess they kicked me from the game.
21 out 2021 0:57 • argiemj • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
I couldn't even load the game. It stayed at 91% imgur.com/a/toUibIc
Now my ELO is terrible. It's frustrating to have open tickets for multiple games and have zero response. Oh well, these are only games, right? Oh wait. It affects who plays with you and you're paying for a unreliable service.
Now my ELO is terrible. It's frustrating to have open tickets for multiple games and have zero response. Oh well, these are only games, right? Oh wait. It affects who plays with you and you're paying for a unreliable service.
6 dez 2021 9:22 • jdesruol • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Hier soir lors d une partie de Carcassonne j étais en attente d un coup de mon adversaire mais le temps ne bougeait plu
A priori c était là même chose de son côté
Au bout d une dizaine de minutes j ai fermé la page
J apprends aujourd hui je que j ai été pénalisé...
A priori c était là même chose de son côté
Au bout d une dizaine de minutes j ai fermé la page
J apprends aujourd hui je que j ai été pénalisé...
11 fev 2022 22:44 • Xènia27 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
El juego se ha colgado y no he podido seguir
2 mar 2022 13:35 • Bimmel • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
01.03.
The game froze, I could not do any actions at all .
The game froze, I could not do any actions at all .
3 mar 2022 19:35 • gassantoda • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
The game froze, I could not do any actions at all
3 mar 2022 19:35 • gassantoda • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
A un certo punto non ero in grado di fare NESSUNA azione di gioco (gioco bloccato e abbandonato
30 mar 2022 17:54 • natalaaa • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Game froze, no access.
#254230287 - game number
#254230287 - game number
8 abr 2022 12:07 • burmistrztorycerz • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
In some cases, like in this game #256969087, when dragon starts 'eats' the game stops like another player did not make his move. So I was waiting for his move, and suddenly I have got the information that I was kicked from the game because of reach the limit of time.
Rarely, but it happens that game crash (for example on iPad) but the solution was F5 key. In this case, it looks like game didnt crash and like another player should make his move. In the same time the clock is counting down YOUR time and players kicked u due to your fault. It's not fair.
1. Can u fix this problem?
2. Can u return my points?
Rarely, but it happens that game crash (for example on iPad) but the solution was F5 key. In this case, it looks like game didnt crash and like another player should make his move. In the same time the clock is counting down YOUR time and players kicked u due to your fault. It's not fair.
1. Can u fix this problem?
2. Can u return my points?
3 mai 2022 10:00 • hughx • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
game ID #264203164
the game is frozen and didn't response.
the game is frozen and didn't response.
12 mai 2022 15:15 • kena12 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
No se solucionó nada
18 mai 2022 15:06 • Plume25 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
la touche F5 a résolu le problème au bout de 5 tentatives.
le problème est apparu 2 fois.
le problème est apparu 2 fois.
29 mai 2022 21:35 • ShadowXeqtR • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
I had the same issue yesterday and then I received a message that I abandonned a game however I couldn't do anything. How can that flag be deleted from my account, I never left or will never leave any game for no reason.
I even got a popup message after few minutes that Page Unresposive - Wait - Exit page
imgur.com/DPBkH7h
I even got a popup message after few minutes that Page Unresposive - Wait - Exit page
imgur.com/DPBkH7h
16 ago 2022 15:17 • Ashleybaobao • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
I had the same issue this morning. The page froze. I tried to refresh it and resulted in a blank screen.
When the game was finally loaded, I got kicked out of the game by other players due to reach the limit of time.
My ELO was minus 23 because of this technical error. If the definition of ELO is to represent how skillful you are at the game, it shouldn't be used as a punishment for these kind of technical errors.
When the game was finally loaded, I got kicked out of the game by other players due to reach the limit of time.
My ELO was minus 23 because of this technical error. If the definition of ELO is to represent how skillful you are at the game, it shouldn't be used as a punishment for these kind of technical errors.
20 ago 2022 13:24 • Marilou_la_fee • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
J’ai eut un problème en jouant à Carcassonne. J’avais placé une tuile, puis tout s’est figé, impossible de valider, d’envoyer un message aux joueurs. L’horloge tournait comme si je réfléchissais, mais je ne pouvais faire aucune action. Je jouais sur tablette. J’ai quitté le serveur et suis revenu et la partie en cours avait disparu. Comme si je n’avais jamais joué cette partie de Carcassonne.
Merci de me donner une explication...
Merci de me donner une explication...
17 set 2022 8:22 • giocox • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Happened twice the same day !!!!
17 set 2022 8:23 • giocox • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Happened twice the same day !!!
18 set 2022 12:59 • Dill UA • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Поставил тайл с вулканом, появился дракон, страница с игрой зависла и не обновлялась (не было ответа от сайта). Через несколько минут мне удалось зайти на сайт, но игра уже была завершена.
20 set 2022 21:01 • 22p • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
exactly this happened to me: the BGA website went down and was frozen.
when I returned I saw a sign that BGA is exerpeincing difficulties and all ELO lost will be returned.
But I am still waiting for the repration of the 19 ELO points stolen because of these frozen bugs:
Table 301603768 exactly 19 elo points were stolen from me
waiting for my ELO points to be given back
when I returned I saw a sign that BGA is exerpeincing difficulties and all ELO lost will be returned.
But I am still waiting for the repration of the 19 ELO points stolen because of these frozen bugs:
Table 301603768 exactly 19 elo points were stolen from me
waiting for my ELO points to be given back
30 out 2022 18:44 • beibicakes • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Refreshing the page did not help. It just kept saying the site is not responding. Very sad, lost a lot of karma because i got expelled when I was unable to do anything.
27 dez 2022 15:41 • yingchen_austin • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
我已經連續兩天遇到這個問題，除了卡卡頌外，前一天的花磚也一樣，我的遊戲介面持續出現伺服器斷線，這已經造成我很大的困擾，還因此被扣名聲......，希望你們給個回復謝謝。
5 jan 2023 21:48 • Soda241 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
This has happen to me twice, I was waiting for th other person turn and it never updated. So stupid.
21 jan 2023 12:02 • Biskviive • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
#332624859 Game froze and whole site crashed.
F5 did not solve the problem because site did not work.
Was not internet problem, because every other site worked as it should.
F5 did not solve the problem because site did not work.
Was not internet problem, because every other site worked as it should.
30 jan 2023 22:22 • Rebelle4U • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Table 341339138
3 mar 2023 18:40 • Larisa-ch • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
У меня тоже замёрз экран и не давал нажать ни один ход
4 mar 2023 2:29 • boobookittyfrack • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Carcassonne #352717257
Was on android phone it was saying that my opponent was not responding then I got a notification that I was booted for not responding and got -20 for abandoning the game. I'm not sure if it happened to the other player but I don't think either of us should be penalized l.
Was on android phone it was saying that my opponent was not responding then I got a notification that I was booted for not responding and got -20 for abandoning the game. I'm not sure if it happened to the other player but I don't think either of us should be penalized l.
4 mar 2023 7:19 • boobookittyfrack • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Early in the game I was not able to make any moves and it ran my time down. Also I noticed sometimes directly after this glitch the other player would play multiple turns in a row which is not normal legal in the confines of the game.
12 mar 2023 21:21 • Giuliano 74 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Il problema si verifica spesso
14 jun 2023 2:08 • Danialyn • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
imgur.com/a/QDVKWE5
I was playing on the app on an Android phone.
The screen looked normal except that the tile to be played was empty with a white border.
I restarted my phone but it wouldn't fix the issue.
I was playing on the app on an Android phone.
The screen looked normal except that the tile to be played was empty with a white border.
I restarted my phone but it wouldn't fix the issue.
24 jun 2023 15:29 • Bebop66 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Twice the game has froze on me and I had Karma points deducted 😠 Both times it happened when I place a game piece down ahead of time (during my opponent's tun and they put their game piece in the same place. Everything froze for me. If this continues, I will cancel my subscription.
15 jul 2023 13:51 • Masha2112 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
My opponent's time stopped at the moment when he should have laid out a tile. At the same time, the hourglass did not freeze, as it usually does when the Internet freezes. Game actions were inaccessible for me, as well as exclusion of the opponent. Refreshing the page didn't change anything. During the next update, the game closed and I was thrown to the main page, this table was not in open games
17 jul 2023 19:57 • benfried • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
duel 7 wonders after opp played game said updating move and went into frozen position. My opps hourglass kept turning and their time went into negative. my opp messaged me that her/his play had been registered. This is the 4th time in 2 weeks that I have reported this bug. and of course i get penalized with karma points. It is annoying that this has happened so often and if it continues I would like my premium membership returned
17 ago 2023 9:10 • Vick96 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
I was playing and suddenly the games doesn't respond, it happens 3 times now my karma is shit because the developers
17 ago 2023 16:46 • 1S3K • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Th website would not reload and i could do anything, i got expelled, it is the second time for me
3 set 2023 8:53 • AnnenMay • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
My game also wasn't shown in the list of the all step by step games. I couldn't do anything for many days and only in some days I got penalty.
25 set 2023 22:33 • Hartley Ward • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Once again the screen froze / flicked between black blocks and the game screen. No action could be taken and we were close to the end of the game and I was expelled. So frustrating. I won't play Carcassone again. Shame, but this has happened 3 oe 4 times now and it has just cost me 20 points.
3 dez 2023 5:34 • Vinicolee • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
The game completely froze. Could not do ANYTHING. Using Safari.
I choose slow game as this has happened with Carcasonne previously, but I still couldn't move.
It's so disheartening to get a time penalty when I did nothing wrong; I'm starting to be disappointed with BGA for this reason.
I choose slow game as this has happened with Carcasonne previously, but I still couldn't move.
It's so disheartening to get a time penalty when I did nothing wrong; I'm starting to be disappointed with BGA for this reason.
3 dez 2023 19:15 • Bubuyka • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Table 446123521. Game froze and whole site crashed.
F5 did not solve the problem because site did not work.
Was not internet problem, because every other site worked as it should.
In result I have bad carma!
F5 did not solve the problem because site did not work.
Was not internet problem, because every other site worked as it should.
In result I have bad carma!
5 dez 2023 23:29 • Hardgamer001 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
While I played, the game froze. I could not do nothing. I tried refresh the app but nothing work. I receive a penalty but I didn't left the game. I ask you to restore my points. Thank you.
22 jan 2024 0:30 • KM66php • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Very frustrating. Not the first time it happens.
When I reload the page, sometimes it helps.
But here again, it was too late. Got kicked out and negative karma.
Not my intention or fault.
When I reload the page, sometimes it helps.
But here again, it was too late. Got kicked out and negative karma.
Not my intention or fault.
31 jan 2024 15:06 • Pounete • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
I prepare the tile I wanted to play. The prevouis player put a tile so I couldn't do my move anymore but the interface freezes
1 fev 2024 17:19 • Kimtru • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
The same problem in boardgamearena.com/7/carcassonne?table=469657873
The page has frozen. The window became totally blanc. F5 or any other action do not fix nothing.
The page has frozen. The window became totally blanc. F5 or any other action do not fix nothing.
9 fev 2024 0:19 • Dedit • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
I prepared a tile that I wanted to place, but it froze after the previous player's turn, I could no longer place it, it did not respond to anything. My watch stopped. When I was able to return, I was already thrown out due to timeout and leaving the game.
Carcassonne #472745335-After step 31. -the punishment is not justified, please delete
THX. Edit
Carcassonne #472745335-After step 31. -the punishment is not justified, please delete
THX. Edit
10 fev 2024 22:51 • MATAV • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
En jouant aux Aventuriers du rail, les joueurs étaient déconnecté chacun à leur tour, puis reconnectés, et quand c'est arrivé à moi, j'ai été bloqué, je sélectionnais une carte wagon, mais pas de réponse du jeu et quand j'en sélectionnais une autre, ca me disait qu'une action était déjà en cours. Ca a duré plusieurs minutes et ensuite ca m'a annoncé que j'étais expulsée du jeu.... alors que je n'y étais pour rien....
6 mai 2024 18:52 • gringopedro • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
En dos ocasiones, he sido sancionado con perdida de "prestigio" por haberse interrumpido la conexión.
Me parece muy injusto.
the page was not responding.
It wasn´t my fault.
Me parece muy injusto.
the page was not responding.
It wasn´t my fault.
19 mai 2024 20:45 • Trea95 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Ve hře jsem měla připraven tah, ale během tahu protihráče hra zamrzla. Nebylo možné udělat žádnou akci ani aktualizovat. Nepustilo mne to ani ven ze hry. Nikam nešlo kliknout ani se nikam pohnout. Následně byla hra ukončena s tím že jsem přesáhla čas a byla vyloučena s penalizaci. Toto považuji za neoprávněné s ohledem na to že za toto nemohu. Internet byl stabilní i zařízení na kterém jsem hrála.
19 mai 2024 20:46 • Trea95 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Stav mami vyfotografovat na druhém zařízení
19 mai 2024 20:46 • Trea95 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Stav mám vyfotografovan
10 jun 2024 23:44 • Guili82 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Déja écrit plus haut
26 jun 2024 15:04 • Jo oo • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
F5 ne marchait pas
Première fois que le problème apparaît
Première fois que le problème apparaît
4 out 2024 13:34 • bibinouche85 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
Ce n'est pas la première fois que ça m'arrive et c'est très frustrant et en plus je perds des points de karma. C'est souvent quand le jeu est à mon avantage
4 fev 2025 15:14 • linki09 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
table 49478587
it's unfair to give a penalty in case boardgamearena had a tech issue
it's unfair to give a penalty in case boardgamearena had a tech issue
20 mar 2025 21:50 • memich • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
• At which step of the game did the problem occur? What was the current game instruction?
My action wasn't registered and the page froze, the game stopped responding, refreshing the page resulted in a blank screen, the game would not load, tried accessing it from another device but same result. Probably your servers were down. Please resolve and return the -25 ELO penalty I get, that is unfair.
• What happened when you tried to do this game action (error message, game status bar message, ...)?
Blank page when I refreshed the page, error that the page is not loading and is unresponsive
• Which browser are you using?
Google Chrome
This happened before during carcassonne. It never happens in other games. Please return my good rating. thanks kindly
My action wasn't registered and the page froze, the game stopped responding, refreshing the page resulted in a blank screen, the game would not load, tried accessing it from another device but same result. Probably your servers were down. Please resolve and return the -25 ELO penalty I get, that is unfair.
• What happened when you tried to do this game action (error message, game status bar message, ...)?
Blank page when I refreshed the page, error that the page is not loading and is unresponsive
• Which browser are you using?
Google Chrome
This happened before during carcassonne. It never happens in other games. Please return my good rating. thanks kindly
3 abr 2025 15:27 • ArturKing • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
O jogo ficou travando, e eu nao consegui jogar. De repente voltou e eu perdi karma.
Adicione alguma coisa para este relatório
Por favor, adicione aqui qualquer coisa que pareça relevante para a reprodução deste bug ou o entendimento de sua sugestão:
- Outro ID de mesa / ID de jogada
- Carregar em F5 resolveu o problema?
- O problema aparece várias vezes? Sempre? Imprevisivelmente?
- Se tiver uma captura de ecrã/tela deste problema (boa prática), pode usar Imgur.com para carregá-la e copiar/colar o endereço aqui.
