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#125927: "Game froze and no action can be done"
fixed: Bug foi corrigido
1
Sobre o que é este relatório?
O que aconteceu ? Por favor escolha abaixo
A certo ponto não consegui acessar a interface de jogo
Descrição detalhada
• O que estava presente na tela quando você estava bloqueado (tela em branco? Parte da imagem do jogo? Mensagem de erro?)
The game seems to not load properly. On the top shows the message: Loading.
Bellow: Connecting to your game.
But the game does not connect, I can't do an action. I can't even use the three bars on the high right to open the menu of options.
The players info also didn't load: players have no timer, and the amount of wagons each person have is shown as zero.• Qual navegador você está usando?
Google Chrome v125
Histórico do relatório
tiagovip • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
2 jun 2024 7:15 • Link to the picture taken of the game: imgur.com/a/3dJUCmI
2_7182818 • Isso não é um bug:
2 jun 2024 16:38 • Thank you for your report.
I'm suspecting that it is a server trouble. Are you still in trouble now? Can't it be resolved by reloading?
Just seeing your game table as a spectator, it seems loaded well.
If you are still in trouble, please let me know.
Closing as notabug for now.
I'm suspecting that it is a server trouble. Are you still in trouble now? Can't it be resolved by reloading?
Just seeing your game table as a spectator, it seems loaded well.
If you are still in trouble, please let me know.
Closing as notabug for now.
tiagovip • Isso não é um bug:
2 jun 2024 16:50 • Hello! Yes, the problem is still happening. I tried to reload several times. And it occurs both in the app as well as in the web.
Regards
Regards
2_7182818 • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
2 jun 2024 17:13 • Thank you for prompt response.
Then I need to contact BGA admin to know how to investigate this problem.
Then I need to contact BGA admin to know how to investigate this problem.
tiagovip • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
2 jun 2024 19:44 • Thanks! If I can help with anything, let me know.
tiagovip • Bug não foi reproduzido pela equipa de desenvolvimento ainda:
3 jun 2024 17:17 • By the way, I'm keeping the game live. But it is being a hassle, as anytime I click in "next" in my per turn games, it goes to that match, and also now it says I'm out of time on it.
Thus, if this can be handled quickly, I thank you.
Thus, if this can be handled quickly, I thank you.
2_7182818 • Bug confirmado pela equipa de desenvolvimento:
4 jun 2024 15:25 • Sorry for taking long.
I copied the state of your table and found that red player has three tiles, which is unexpected.
Do you remember the last move, by any chance? I would like to get any clue which could be related to the way to draw the third tile.
Actually there is no way to overwrite the current broken database so probably I need to ask you to abandon or concede the game... My apologies.
I copied the state of your table and found that red player has three tiles, which is unexpected.
Do you remember the last move, by any chance? I would like to get any clue which could be related to the way to draw the third tile.
Actually there is no way to overwrite the current broken database so probably I need to ask you to abandon or concede the game... My apologies.
tiagovip • Bug confirmado pela equipa de desenvolvimento:
4 jun 2024 15:41 • I only remember drawing a second tile to use. Then I placed on a spot to see how it would go (trying places), but then the game didn't load. I refreshed, and was back in the game before I drew the tile. I drew it again (as I alredy knew what it was, and I was worry that if I did a different action, would break the game). The same thing happen, but now the loading never finished - maybe it was now, as you pointed out, considering I had 3 tiles, as I drew "twice" (even though it is the same tile, and for me, on the screen, only shows 2 tiles).
Anyway, I will leave the game, no worries.
Anyway, I will leave the game, no worries.
2_7182818 • Bug confirmado pela equipa de desenvolvimento:
4 jun 2024 16:42 • Thank you for the information.
According to it, I tried to reproduce with no luck.
I will double check the playlog once the table is closed.
Probably I can just add some check logic to not break the database...
According to it, I tried to reproduce with no luck.
I will double check the playlog once the table is closed.
Probably I can just add some check logic to not break the database...
2_7182818 • Bug foi corrigido:
28 jun 2024 19:50 • I added verifying logic and output error log to investigate later.
The logic should work in some possible cases but I'm not sure if it works for the real problem.
Closing once.
The logic should work in some possible cases but I'm not sure if it works for the real problem.
Closing once.
Ninon888 • Bug foi corrigido:
29 jun 2024 5:41 • I had exactly the same mistake.#128739. Description 4 Jun 2024 16:41 • tiagovip describes my situation exactly.
Adicione alguma coisa para este relatório
Por favor, adicione aqui qualquer coisa que pareça relevante para a reprodução deste bug ou o entendimento de sua sugestão:
- Outro ID de mesa / ID de jogada
- Carregar em F5 resolveu o problema?
- O problema aparece várias vezes? Sempre? Imprevisivelmente?
- Se tiver uma captura de ecrã/tela deste problema (boa prática), pode usar Imgur.com para carregá-la e copiar/colar o endereço aqui.